Exchange and Return Policies

Return Policy:

You can return your order in full within 2 days of receiving it.

Products will only be accepted if they are in their original, unused condition.

Any return shipping costs will be borne by the customer.

Exchange Policy:

You can exchange a product within 3 days of receiving it.

Products will only be accepted if they are in their original, unused condition.

Any exchange shipping costs will be borne by the customer.

Products Not Eligible for Return or Exchange

For health and safety reasons, the following cannot be returned or exchanged:

Medications.

Opened or used personal care products.

Products purchased as part of a sale or clearance sale.

Return Process

After receiving and inspecting the product, if approved, a refund will be issued within 3 to 10 business days to the same payment method used.

For exchanges, the replacement product will be shipped after we receive the returned product.

If the error is ours, we will cover the shipping costs. In other cases, the customer is responsible for shipping costs.

How to Request an Exchange or Return

Please contact customer service via email or WhatsApp.

0578060047

Send your order number and a clear photo of the product or invoice.

Our support team will then confirm your request and schedule a pickup time.